She told me three times that "You were supposed to have them send you a new email". Upon return from my trip, I explained to attendant that I only needed to pay balance of the one day, showing her my email, that I did not have the QR Code, and she said: "You were supposed to ask them to send you a new email", but I explained again that I'd called, told to take a ticket, etc. Received an email reminder day before, asking me to scan QR Code upon arrival, but there was no QR Code on email so I called. First time parking here and prepaid but, a couple of weeks before my trip, needed to add an additional day so had a balance due. Quick dropoff to the terminal, and picked up from terminal within 10 minutes at 1am. Going forward, please do not hesitate to contact me directly if you have additional feedback or if I may be of assistance in any way. Again, I appreciate your feedback and do hope you will give us the opportunity to serve you better on future trips. Based on your transaction time, our management team will research the cause of this service failure, and you have my assurance that we will address any deficiencies with our staff to better avoid any similar issues in the future. Simply download our new GPS enabled shuttle tracking app for real time shuttle location. Guests now can take the guessing out of when our shuttle will arrive for pickup. To meet these standards, we routinely time our shuttles at the facility and airport, regularly assess our driver staffing/scheduling, monitor guest feedback and make changes as necessary. We strive to maintain the shortest possible wait time for our guests, and work hard to assure that our wait times never exceed ten to twelve minutes. Ultimately, your satisfaction with the service we provide is of the utmost importance to us, and your suggestion assists us to better meet – and hopefully exceed – your expectations as our guest. In doing so, you have given us the opportunity to further improve our operation by addressing this issue with our team. Based on your feedback, it would appear that we failed to meet our standards, as well as your expectations, and I apologize for any inconvenience this may have caused you. First, thank you for taking the time to provide us with your feedback regarding the service you received at our facility. While reviewing our guests’ feedback, I noticed your message and wanted to take a moment to personally follow up with you. Reply from Jiffy Airport Parking - Newark Nov 10, 2021 Ramon Morales Assistant Manager Jiffy Newark 97 While reviewing our guests’ feedback, I noticed your message and wanted to take a moment to personally follow up with you. Reply from Jiffy Airport Parking - Newark Nov 12, 2021
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